How do I return an item?

How do I return an item?

The following steps are for returns:

1. Please email sales@wallmountworld.com within 7 days of received to obtain a valid RMA# if you wish to return and item or items. Any mount that is custom made to order is not returnable, nor refundable.

2. All claims for an RMA# must be filed within 7 days of received. Absolutely No returns are honored after 14 days of received. That is why it is very important you open your product after received to make sure it fits your needs.

3. You are required to obtain a valid RMA (Return Material Authorization number) for any returns; otherwise our shipping department automatically rejects the merchandise and no refund is issued. We will not ship back to you any rejected returns.
4. Any and all items returned are subject to a 40% restocking fee. Which will be assessed at time of return based on item or items return condition.

5. Shipping fees are non-refundable. All Items returned that were sold under the context Free Shipping, regular ground are any type of expedited shipping will be charged the accessed outbound shipping charges for the order and are not refundable.
6. The RMA number provided must be printed clearly on the return label and all products must be securely protected in double packaging. If the RMA number is not visible, the shipment may be refused.

7. Do not write on the box in any form or fashion. Only labels can be placed on the box. RMA numbers or any type of writing on box will not be in resalable condition, and, in turn, will not be eligible for return or for a credit.

8. All original packaging and materials must be returned with the product.The item must be unused, If the item is returned and shows signs of use a refund will not be issued. If the item is returned and not in original packaging of the box and contents packaging the refund will not be issued.

9. Items that are returned to us that are damaged are non-refundable.
10. Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.

11. Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.

12. Save your return tracking number, and if possible, email it to us so that we can track the return.It is important that you save the tracking number and that you insure the return package in case there are any issues during transit. Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling.

13. We will issue a credit within 30 days to the credit card used for the original purchase. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund.

14. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you.

15. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

16. Absolutely No returns after 14 days of delivery.

Personal Data: Please remove all personal data from any returned products. Wall Mount World is not responsible for any personal data left on or in these items.
The following items are not eligible for return:
  1. Items returned without a valid RMA# sent to you by us.
  2. Items that you return to us or one of our warehouses after the 14 days of received time period without a valid RMA# issued from us.
  3. Special orders, closeout items and discontinued items or items purchased as open box.
  4. Motorized TV mounts and their adapters are not returnable.
  5. Custom mounts and their adapters are not returnable.
  6. Items for which manufacturers will not accept returns.
  7. Due to risk of infectious diseases, items that purchased from our website for use in applications in the medical field such as hospitals, Dr offices, dental offices, treatment centers, outpatient facilities or any healthcare type facility.
  8. Items showing obvious signs of misuse, consumer abuse or commercial use.
  9. Bulk orders of 2 or more items or where order cost exceed $1000 for high ticket items
Please allow one week for return processing.
If an item is deemed defective see our Warranty Policy in out Help index. Warranty repair work will be handled by the items manufacturer. Warranty repair work is not handled under the return policy.
Items at Wall Mount World are not sold on a trial basis.